Dental Front Desk Made Easy

This course will give you all the information you need to become a master dental front desk receptionist from day 1. Included in this course is basic dental terminology, how to work the phones like a pro, scheduling like a boss, and much more!

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Course curriculum

1. Introduction
2. But first, a message from the Professor
3. A patient experience
4. Introduce yourself
5. Your struggles
6. Goals and learning objectives for the program
7. A Note Pad
8. Further Study
1. Introduction
2. Learning objectives
3. What a successful PSR looks like
4. The dental office and environment
5. Knowledge check 1
6. The PSR job
7. Knowledge check 2
8. The 'episode'
9. Empathy and how to cultivate it for success
10. The 5 worst things from the patient's perspective
11. Navigating a successful handoff
12. Your daily work checklist for keeping the office beautiful
13. Production killers to avoid
14. Successful time management
15. How to embody smiling customer service
16. Further study
1. Introduction
2. Being professional
3. Using appropriate body language
4. Developing active listening prowess
5. Remembering names like a boss
6. Building trust with others
7. Gathering and sharing patientintelligence
8. Developing powerful relationships
9. Being assertive
10. Getting and receiving positive feedback
11. Receiving and Giving Negative Feedback
12. Further study
1. Introduction
2. The terminology
3. Overview and how to learn terminology
4. The basics
5. Patient privacy, HIPAA, and OSHA
6. Further study
1. Introduction
2. Scheduling Overview
3. Scheduling effectively
4. Running Reports and Common Scheduling Scenarios
5. Further Study
1. Introduction
2. Bringing in new patients
3. Happy patients
4. Adding new patients to your DMS
1. Introduction
2. The Phones
3. Phone policies
4. Phone etiquette
5. Topics and words to avoid
6. Phone best practices
7. Leaving messages
8. Further study
1. Introduction
2. Talking about money and insurance
3. Fee schedules
4. UCR fees
5. CareCredit
1. Introduction
2. Insurance terminology
3. What is dental insurance?
4. Pre-authorizations, pre-determinations, and claims
5. EOB
1. Introduction
2. DMS shallow dive
3. Treatment plans
4. Further study
1. Introduction
2. Capturing intelligence
3. Emailing patients
1. Introduction
2. Conflict
3. Coworker issues
4. Further study
1. Introduction
2. Getting help
3. Wrap up and thanks
4. Next Steps

About this course

$12.00
84 lessons
0 hours of video content

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Dental Front Desk Made Easy

Dental Front Desk Made Easy

Course curriculum

Module 1: PSR Foundations

Module 2: The PSR Job

Module 3: Become a Powerful PSR with Mad, Interpersonal Skills

Module 4: Speak Like a Dentist to Understand Dentists

Module 5: Scheduling Like a Boss

Module 6: Spreading the word: adding new patients and keeping existing patients coming back

Module 7: Working the phones

Module 8: Money and Insurance

Module 9: Insurance Deep Dive

Module 10: Your DMS in more detail

Module 11: Advanced communication with the DMS

Module 12: Conflict

Module 13: Moving Forward

About this course

Discover your potential, starting today